FAQs Archive - Soapi Naturals https://www.soapinaturals.com/faq/ Fri, 06 Mar 2026 14:45:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Still have questions? https://www.soapinaturals.com/faq/still-have-questions/ Fri, 06 Mar 2026 14:31:34 +0000 https://www.soapinaturals.com/?post_type=faq&p=1570 Email us at soapinaturals@gmail.com or message us on Facebook/Instagram. We usually reply within 24 hours. 

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]]> Email us at soapinaturals@gmail.com or message us on Facebook/Instagram. We usually reply within 24 hours. 

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]]> Do you offer wholesale or bulk orders? https://www.soapinaturals.com/faq/do-you-offer-wholesale-or-bulk-orders/ Fri, 06 Mar 2026 14:31:06 +0000 https://www.soapinaturals.com/?post_type=faq&p=1569 Yes! Send us a message at Facebook Messenger and soapinaturals@gmail.com for wholesale inquiries. 

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]]> Yes! Send us a message at Facebook Messenger and soapinaturals@gmail.com for wholesale inquiries. 

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]]> How do I track my order? https://www.soapinaturals.com/faq/how-do-i-track-my-order/ Fri, 06 Mar 2026 14:30:35 +0000 https://www.soapinaturals.com/?post_type=faq&p=1568 You’ll receive a tracking number via email/SMS once your order ships. You can also log into your account to view status.

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]]> You’ll receive a tracking number via email/SMS once your order ships. You can also log into your account to view status.

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]]> Are your products food-grade? https://www.soapinaturals.com/faq/are-your-products-food-grade/ Fri, 06 Mar 2026 14:30:08 +0000 https://www.soapinaturals.com/?post_type=faq&p=1567 Some items (like Baking Soda) are food-grade and aluminum-free. Others (like Borax or Oxalic Acid) are for external cleaning/DIY use only. Always check the product label.

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]]> Some items (like Baking Soda) are food-grade and aluminum-free. Others (like Borax or Oxalic Acid) are for external cleaning/DIY use only. Always check the product label.

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]]> What is your return or refund policy? https://www.soapinaturals.com/faq/what-is-your-return-or-refund-policy/ Fri, 06 Mar 2026 14:29:49 +0000 https://www.soapinaturals.com/?post_type=faq&p=1566 We accept returns for defective or wrong items within 7 days of delivery. Items must be unopened and in original condition (except for defective cases). For hygiene and safety reasons, opened cleaning products are generally non-returnable unless proven defective. Contact us at Viber, Whatsapp or Facebook Messenger with your order number and photos.

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]]> We accept returns for defective or wrong items within 7 days of delivery. Items must be unopened and in original condition (except for defective cases). For hygiene and safety reasons, opened cleaning products are generally non-returnable unless proven defective. Contact us at Viber, Whatsapp or Facebook Messenger with your order number and photos.

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]]> Why should I buy from your website instead of Shopee/Lazada/TikTok? https://www.soapinaturals.com/faq/why-should-i-buy-from-your-website-instead-of-shopee-lazada-tiktok/ Fri, 06 Mar 2026 14:29:30 +0000 https://www.soapinaturals.com/?post_type=faq&p=1565 Buying directly saves you (and us) platform fees, allowing us to offer better prices and more exclusive deals in the future.

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]]> Buying directly saves you (and us) platform fees, allowing us to offer better prices and more exclusive deals in the future.

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]]> What payment methods do you accept? https://www.soapinaturals.com/faq/what-payment-methods-do-you-accept/ Fri, 06 Mar 2026 14:29:05 +0000 https://www.soapinaturals.com/?post_type=faq&p=1564 We accept GCash, Shopeepay, Grabpay and Cash on Delivery (COD) where available.

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]]> We accept GCash, Shopeepay, Grabpay and Cash on Delivery (COD) where available.

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]]> What are the shipping fees and delivery times? https://www.soapinaturals.com/faq/what-are-the-shipping-fees-and-delivery-times/ Fri, 06 Mar 2026 14:28:44 +0000 https://www.soapinaturals.com/?post_type=faq&p=1563 Shipping is calculated at checkout based on your location and weight. Most orders are processed within 1–2 business days and delivered in 3–7 days via our courier partners. 

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]]> Shipping is calculated at checkout based on your location and weight. Most orders are processed within 1–2 business days and delivered in 3–7 days via our courier partners. 

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]]> Where do you ship? https://www.soapinaturals.com/faq/where-do-you-ship/ Fri, 06 Mar 2026 14:28:22 +0000 https://www.soapinaturals.com/?post_type=faq&p=1562 We currently ship within the Philippines.

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]]> We currently ship within the Philippines.

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]]> Are your products natural and safe? https://www.soapinaturals.com/faq/are-your-products-natural-and-safe/ Mon, 02 Mar 2026 12:17:34 +0000 https://www.soapinaturals.com/?post_type=faq&p=1559 Yes. We prioritize natural ingredients (like our citrus enzyme dish soap made from real citrus waste). Many items are multipurpose and free from unnecessary harsh chemicals. Always follow product labels for safe use.

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]]> Yes. We prioritize natural ingredients (like our citrus enzyme dish soap made from real citrus waste). Many items are multipurpose and free from unnecessary harsh chemicals. Always follow product labels for safe use.

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