FAQ

Frequently Asked Questions

Soapi Naturals offers affordable, good quality natural and eco-friendly cleaning products, laundry essentials, and DIY household items. Our products are designed to be effective, family-safe, and better for the environment.
Yes. We prioritize natural ingredients (like our citrus enzyme dish soap made from real citrus waste). Many items are multipurpose and free from unnecessary harsh chemicals. Always follow product labels for safe use.
We currently ship within the Philippines.
Shipping is calculated at checkout based on your location and weight. Most orders are processed within 1–2 business days and delivered in 3–7 days via our courier partners. 
We accept GCash, Shopeepay, Grabpay and Cash on Delivery (COD) where available.
Buying directly saves you (and us) platform fees, allowing us to offer better prices and more exclusive deals in the future.
We accept returns for defective or wrong items within 7 days of delivery. Items must be unopened and in original condition (except for defective cases). For hygiene and safety reasons, opened cleaning products are generally non-returnable unless proven defective. Contact us at Viber, Whatsapp or Facebook Messenger with your order number and photos.
Some items (like Baking Soda) are food-grade and aluminum-free. Others (like Borax or Oxalic Acid) are for external cleaning/DIY use only. Always check the product label.
You’ll receive a tracking number via email/SMS once your order ships. You can also log into your account to view status.
Yes! Send us a message at Facebook Messenger and soapinaturals@gmail.com for wholesale inquiries.