admin2026-03-06T22:42:16+08:00Soapi Naturals offers affordable, good quality natural and eco-friendly cleaning products, laundry essentials, and DIY household items. Our products are designed to be effective, family-safe, and better for the environment.
Are your products natural and safe?
admin2026-03-06T22:45:26+08:00Yes. We prioritize natural ingredients (like our citrus enzyme dish soap made from real citrus waste). Many items are multipurpose and free from unnecessary harsh chemicals. Always follow product labels for safe use.
Where do you ship?
admin2026-03-06T22:28:22+08:00We currently ship within the Philippines.
What are the shipping fees and delivery times?
admin2026-03-06T22:28:44+08:00Shipping is calculated at checkout based on your location and weight. Most orders are processed within 1–2 business days and delivered in 3–7 days via our courier partners.
What payment methods do you accept?
admin2026-03-06T22:29:05+08:00We accept GCash, Shopeepay, Grabpay and Cash on Delivery (COD) where available.
Why should I buy from your website instead of Shopee/Lazada/TikTok?
admin2026-03-06T22:29:30+08:00Buying directly saves you (and us) platform fees, allowing us to offer better prices and more exclusive deals in the future.
What is your return or refund policy?
admin2026-03-06T22:29:49+08:00We accept returns for defective or wrong items within 7 days of delivery. Items must be unopened and in original condition (except for defective cases). For hygiene and safety reasons, opened cleaning products are generally non-returnable unless proven defective. Contact us at Viber, Whatsapp or Facebook Messenger with your order number and photos.
Are your products food-grade?
admin2026-03-06T22:30:08+08:00Some items (like Baking Soda) are food-grade and aluminum-free. Others (like Borax or Oxalic Acid) are for external cleaning/DIY use only. Always check the product label.
How do I track my order?
admin2026-03-06T22:30:35+08:00You’ll receive a tracking number via email/SMS once your order ships. You can also log into your account to view status.
Do you offer wholesale or bulk orders?
admin2026-03-06T22:31:06+08:00Yes! Send us a message at Facebook Messenger and soapinaturals@gmail.com for wholesale inquiries.
